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Guy Galon
Feb 23 min read
Renewals Are an Ongoing Sales Motion, Not a One-Time Event
A successful renewal is the result of continuous engagement, not a last-minute contract discussion.
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Guy Galon
Jan 123 min read
How Customer Success Teams Influence Cost Reduction
Customer Success teams can proactively influence cost reduction, with inputs to pricing strategy and driving operational efficiency.
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Guy Galon
Dec 21, 20241 min read
The CS profession - Influence and Perception
By collaborating and enabling internal success, these initiatives can highlight the power of the CS teams, leveraging their unique position.
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Guy Galon
Dec 7, 20242 min read
Your 2025 planned customer expansion
CS organizations should have a plan to create more growth opportunities. This should be part of the overall business plan for the next year.
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Guy Galon
Nov 23, 20242 min read
Strong Finish to 2024
Five steps to finish this year strongly. Focus on the remaining plans and leverage customer sentiment to promote upsells and early renewals.
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Guy Galon
Oct 13, 20246 min read
CIO or CSM?
CSMs and CIOs have different roles and one common objective. They both link technology-driven metrics to business outcome-driven metricsץ
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Guy Galon
Sep 1, 20242 min read
Happily Ever after?
The German Football Association moved its 70-year sponsorship deal with Adidas to partner with Nike. And there are learnings for all of us
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Guy Galon
Aug 8, 20247 min read
AI Crash course - The Enterprise Edition
We witness the most massive onboarding and adoption of AI. It is time for a crash course on introducing AI in an enterprise environment.
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Guy Galon
Jul 28, 20246 min read
Strategic Mindset for Everyone
A Strategic Mindset is for Everyone. It will improve your performance and align your added value with the organization's goals.
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Guy Galon
Jul 9, 20244 min read
Intuitive Bet or Calculated decision?
Mastering your decision-making process is a great skill set to improve on your way to becoming an outstanding professional.
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Guy Galon
Jun 29, 20243 min read
Gradually saying YES
You probably heard about “learning to say no diplomatically,” Now, it's time to learn the art of saying yes gradually.
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Guy Galon
May 25, 20242 min read
Difficult Discussion - opportunity for professional growth
Mastering difficult discussions is a worthy challenge for CSM. It improves one's negotiation and leadership skills in unfavorable situations
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Guy Galon
May 2, 20242 min read
Internal Success
Applying a customer Success mindset to internal teams in the organization
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Guy Galon
May 2, 20241 min read
Making friends
Soft skills are a great asset but are used differently when engaging customers and friends in our professional and private lives.
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Guy Galon
May 2, 20242 min read
Proactive Empathy
Listening-> Respecting-> Being compassionate -> Being responsive.
This is “proactive empathy” in action.
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Guy Galon
May 1, 20242 min read
Workload
Are we constantly feeling a “𝒇𝒆𝒂𝒓 𝒐𝒇 𝒎𝒊𝒔𝒔𝒊𝒏𝒈 𝒐𝒖𝒕?” while chasing a “finish line” that doesn’t get closer?
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Guy Galon
May 1, 20242 min read
Product Leading the charge
The product team can lead specific customer engagements and promote successful customer outcomes not instead of CS but in full collaboration
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Guy Galon
Apr 11, 20246 min read
Predicting stakeholder change
If only we could predict stakeholder change in advance. Read more about the predictive signs and your playbook to manage this situation
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Guy Galon
Apr 11, 20244 min read
The Multi Faceted CSM
Read my framework, which simplifies the recruiting process and helps CS leaders develop multiple team competencies.
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Guy Galon
Apr 11, 20244 min read
Permanent Beta
A permanent beta approach driven by customer feedback should allow organizations to develop and test new capabilities quickly.
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