Guy Galon
Customer Success Executive & Strategic Advisor

Guy is a seasoned executive and strategic advisor dedicated to transforming Customer Success into a revenue engine.

With a multi-disciplinary background spanning software development, program management, pre-sales, and account management, Guy brings a holistic, data-driven perspective to SaaS growth.

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Guy has developed practical frameworks that integrate best practices in deployment, support, and relationship management to help organizations grow and scale efficiently.

 

How Can I Help You

🚀 For CS Leaders & Organizations (Strategic Advisory) Guy partners with SaaS companies to build scalable Customer Success organizations.

• Churn Reduction: Diagnostic frameworks to identify and plug revenue leaks.

• Operational Scale: Designing the "CS Leader Cycle" for efficient team growth.

• Executive Alignment: Bridging the gap between CS, Sales, and Product to drive Net Revenue Retention (NRR).

 

🎓 For Professionals (Mentoring & Coaching) As an international mentor, Guy helps CSMs, Team Leads, and future Executives sharpen their influence.

• Career Pathing: Moving from individual contributor to leadership.

• Influence & Soft Skills: Learning to lead without authority and manage senior stakeholders.

• Comfort Zone Expansion: Practical coaching to tackle tough conversations and negotiations.

 

Credentials & Background

• MBA & BSc in Computer Science, BA in Economics (Tel-Aviv University)

• Certified PMP & Prince2 Project Management Professional