A successful renewal is the result of continuous engagement, not a last-minute contract discussion.

Customer Success teams can proactively influence cost reduction, with inputs to pricing strategy and driving operational efficiency.

By collaborating and enabling internal success, these initiatives can highlight the power of the CS teams, leveraging their unique position.

CS organizations should have a plan to create more growth opportunities. This should be part of the overall business plan for the next year.

Five steps to finish this year strongly. Focus on the remaining plans and leverage customer sentiment to promote upsells and early renewals.

CSMs and CIOs have different roles and one common objective. They both link technology-driven metrics to business outcome-driven metricsץ

The German Football Association moved its 70-year sponsorship deal with Adidas to partner with Nike. And there are learnings for all of us

We witness the most massive onboarding and adoption of AI. It is time for a crash course on introducing AI in an enterprise environment.

A Strategic Mindset is for Everyone. It will improve your performance and align your added value with the organization's goals.

CSMs can leverage their multi-disciplined transferable skills and pivot to new domains. Pre-sales and marketing are new doors to be unlocked

Mastering your decision-making process is a great skill set to improve on your way to becoming an outstanding professional.

You probably heard about “learning to say no diplomatically,” Now, it's time to learn the art of saying yes gradually.

One Page Strategy can align management, colleagues, and teams. It helps communicate objectives clearly and keeps everyone focused.

Mastering difficult discussions is a worthy challenge for CSM. It improves one's negotiation and leadership skills in unfavorable situations

Customer Success projects will be scrutinized in 2024, and CS Leaders should be able to justify their plans and budgets.

Applying a customer Success mindset to internal teams in the organization

Soft skills are a great asset but are used differently when engaging customers and friends in our professional and private lives.

Listening-> Respecting-> Being compassionate -> Being responsive. This is “proactive empathy” in action.

Player-Coach model. Is this a successful model? To what extent is this the reality of customer success leaders?

How CSMs know that they are on the right path? What are the positive indications (“wins”) to look for?