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Guy Galon
5 days ago3 min read
Renewals Are an Ongoing Sales Motion, Not a One-Time Event
A successful renewal is the result of continuous engagement, not a last-minute contract discussion.
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Guy Galon
Jan 123 min read
How Customer Success Teams Influence Cost Reduction
Customer Success teams can proactively influence cost reduction, with inputs to pricing strategy and driving operational efficiency.
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Guy Galon
Nov 23, 20242 min read
Strong Finish to 2024
Five steps to finish this year strongly. Focus on the remaining plans and leverage customer sentiment to promote upsells and early renewals.
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Guy Galon
Oct 13, 20246 min read
CIO or CSM?
CSMs and CIOs have different roles and one common objective. They both link technology-driven metrics to business outcome-driven metricsץ
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Guy Galon
Sep 1, 20242 min read
Happily Ever after?
The German Football Association moved its 70-year sponsorship deal with Adidas to partner with Nike. And there are learnings for all of us
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Guy Galon
Jul 28, 20246 min read
Strategic Mindset for Everyone
A Strategic Mindset is for Everyone. It will improve your performance and align your added value with the organization's goals.
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Guy Galon
Jul 21, 20241 min read
CSMs can unlock new doors
CSMs can leverage their multi-disciplined transferable skills and pivot to new domains. Pre-sales and marketing are new doors to be unlocked
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Guy Galon
Jul 9, 20244 min read
Intuitive Bet or Calculated decision?
Mastering your decision-making process is a great skill set to improve on your way to becoming an outstanding professional.
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Guy Galon
Jun 29, 20243 min read
Gradually saying YES
You probably heard about “learning to say no diplomatically,” Now, it's time to learn the art of saying yes gradually.
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Guy Galon
May 25, 20242 min read
Difficult Discussion - opportunity for professional growth
Mastering difficult discussions is a worthy challenge for CSM. It improves one's negotiation and leadership skills in unfavorable situations
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Guy Galon
May 2, 20241 min read
Making friends
Soft skills are a great asset but are used differently when engaging customers and friends in our professional and private lives.
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Guy Galon
May 2, 20242 min read
Proactive Empathy
Listening-> Respecting-> Being compassionate -> Being responsive.
This is “proactive empathy” in action.
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Guy Galon
May 2, 20241 min read
Small Wins
How CSMs know that they are on the right path? What are the positive indications (“wins”) to look for?
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Guy Galon
May 2, 20242 min read
Underperforming Teams
Customers may not act professionally. However, CSMs are capable of identifying these circumstances and diligently resolving them.
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Guy Galon
May 1, 20241 min read
One Story
Customer management is a "Never Ending Story." Optimistically speaking, it will not end as customers and vendors live happily ever after.
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Guy Galon
May 1, 20242 min read
Five Story Types
A successful CSM is also a good storyteller. It is an essential part of building trust with customers. Read more about the five-story types
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Guy Galon
May 1, 20242 min read
Workload
Are we constantly feeling a “𝒇𝒆𝒂𝒓 𝒐𝒇 𝒎𝒊𝒔𝒔𝒊𝒏𝒈 𝒐𝒖𝒕?” while chasing a “finish line” that doesn’t get closer?
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Guy Galon
Apr 11, 20246 min read
Predicting stakeholder change
If only we could predict stakeholder change in advance. Read more about the predictive signs and your playbook to manage this situation
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Guy Galon
Mar 14, 20245 min read
Predicting onboarding success
The more you think about expected outcomes, the better chances you will have to drive onboarding to success and mitigate risks
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Guy Galon
Mar 14, 20242 min read
Grey Areas
CS professionals should accept their lack of visibility into clients' decision-making processes. But how can they handle these blind spots?
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