Industry Series: CyberTech
Industry Series: Cybertech
Led by Guy Galon, Ty Raia, Josh Lyons, Einat Argon, Sarah Cundari, Eric Cheng, Tas Syeda and Jan Young
October 08 2024
In this episode of the CxXChange SuccessHour Industry Series, we explore the evolving landscape of cybersecurity and its intersection with Customer Success. The hosts lead a fireside chat as they share insights into the challenges and importance of security practices in today's digital environments. Key topics include the critical role of cybersecurity in protecting digital infrastructures, the weakest links such as phishing attacks, and the balance between safeguarding company assets and aligning with business goals.
If you want the slide deck and breakout room notes from this session, head on over to: https://www.thecxxchange.com/resources
About Our Guests
Guy is a seasoned customer success executive and strategic advisor, passionate about customer engagements, building professional relationships, and leading customers to success.
Follow Guy on LinkedIn: https://www.linkedin.com/in/guy-galon-b1a80/
Ty Raia oversees Customer Success for the Americas at Nozomi Networks. He has a strong passion for both the practice and strategy of customer success, continually focusing on developing innovative approaches that drive impactful results.
Follow Ty on LinkedIn: https://www.linkedin.com/in/tyraia/
Joshua has over 20 years experience in the Information Security & Cyber industry. He’s worked at Infolock, Fortrex Technologies, and Synch Research in IC and leadership roles.
Follow Joshua Lyons on LinkedIn: https://www.linkedin.com/in/joshualyons/
Einat is a former competitive athlete turned Cybersecurity Customer Success Manager. She brings a growth mindset, analytical skills, and a “Yes, I can” attitude to every challenge.
Follow Einat on LinkedIn: https://www.linkedin.com/in/einat-argon/
Sarah is an Animator turned Technical Support, turned Customer Success Professional. Sarah thrives on helping others around her succeed whether they are a customer, colleague, or employer.
Follow Sarah on LinkedIn: https://www.linkedin.com/in/sarah-hunley-cundari/
Eric is a CS veteran with experience leading strategic and enterprise accounts at various startups and Fortune 500 companies. Eric has worked in industries like Fintech, Data Visualization/BI, and Digital Ads.
Follow Eric on LinkedIn: https://www.linkedin.com/in/contactecheng/
Tas has been involved in CS life cycle journeys for clients in many capacities, often aiming to be an advocate and partner for clients in different industries like Government, FinTech, and Cybersecurity
Follow Tas on LinkedIn: https://www.linkedin.com/in/tsyeda/
Jan Young, Founder and CCO of JanYoungCX, is an award-winning Customer Success leader who has transformed CS leaders into award winning executive leaders.
Follow Jan on LinkedIn: https://www.linkedin.com/in/jan-young-cx
Learn more about her services: JanYoungCX.com
Industry Series Sponsor
RevSetter is a cutting-edge Customer & Revenue Platform that helps you 10x efficiency and accelerate results.
For more information check out their website: RevSetter.com
About CxXchange (formerly #CSOfficeHours)
CxXchange is a place to Xelerate your career and Xchange ideas. We're a community of post-sales leaders, individual contributors, and professionals transitioning into Customer Success.
CxXchange started in March 2022 as #CSOfficeHours, a weekly virtual meetup for CS leaders, CSMs, and folks transitioning into CS. It has since grown to include a slack community, a book club, job search cohorts and mock interviews, and CS Leader and CSM Collaboration Groups.
Everyone is welcome. Come join us!
About SuccessHour
SuccessHour is one of the programs of the CxXchange community and the genesis of how it all began. It serves as a weekly gathering of CS leaders, CSMs and professionals transitioning to CS who are committed to lifelong learning. In the session and in the community, they exchange ideas and accelerate their careers. Success Hour has become a community to join for networking, connecting with CS thought leaders, exchange ideas, and learn.
Learn more and join us at CxXchange!
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