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Frameworks for Customer Success Excellence

Welcome to TheCSCycle

Welcome to my resource hub for Customer Success professionals.

With over 20 years of experience in customer management, I have developed practical tools and frameworks to support your professional growth.

Designed for customer success managers, leaders, and executives to enhance your skills and elevate your career.

Guy Galon | TheCSCycle

CHOOSE YOUR CYCLE AND BEGIN YOUR JOURNEY

Your Multi Disciplined journey

The CSM role has evolved and integrated different professional disciplines. While there is a common agreement on the “MUST-HAVE” characteristics, the role gradually becomes more demanding and multifaceted. 

CSM
cycle

Your Team lead journey

Leading a CS team expands beyond retention objectives and value-driven initiatives. Team productivity, scaling, cross-functional collaboration, CSM professional development, and being a point of escalation are among a Team leader's additional responsibilities. 

CS
Leader cycle

Your Executive journey

Being a CS Executive is overly demanding operating on customer and business priorities, strategy & planning activities, revenue and retention targets, Talent development,  effective measurement, and adapting to market and technology changes.   

CS Executive cycle

ABOUT GUY

Guy is a seasoned customer success executive and strategic advisor, passionate about customer engagements, building professional relationships, and leading customers to success. 

Guy developed practical frameworks and processes that bring a multi-disciplined approach to customer success, integrating best practices based on extensive experience in Software development, deployment, Quality assurance, support pre-sales, and program management.​

Clients

EXPERIENCE GAINED
AT INDUSTRY LEADERS INCLUDING

NEW BLOG POSTS

CSM Cycle

Social Capital in the Age of AI

CSM Cycle

Beyond the Metrics – The True Measure of Cybersecurity Value

CSM Cycle

The Smart Moves That Define a Strong Finish

“The impact of Guy's mentorship cannot be overstated. His guidance has inspired us to innovate and refine our offering. For any organization looking to enhance their customer success strategy, Guy Galon is a treasure trove of knowledge and an indispensable asset.”

Tal Givati, CEO, Noledgeloss

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