Sales and Customer Success - The collaboration between the teams is a key success factor, but can it be achieved quickly?

Customer Success teams can proactively influence cost reduction, with inputs to pricing strategy and driving operational efficiency.

By collaborating and enabling internal success, these initiatives can highlight the power of the CS teams, leveraging their unique position.

CS organizations should have a plan to create more growth opportunities. This should be part of the overall business plan for the next year.

CSMs and CIOs have different roles and one common objective. They both link technology-driven metrics to business outcome-driven metricsץ

The German Football Association moved its 70-year sponsorship deal with Adidas to partner with Nike. And there are learnings for all of us

We witness the most massive onboarding and adoption of AI. It is time for a crash course on introducing AI in an enterprise environment.

One Page Strategy can align management, colleagues, and teams. It helps communicate objectives clearly and keeps everyone focused.

Customer Success projects will be scrutinized in 2024, and CS Leaders should be able to justify their plans and budgets.

Applying a customer Success mindset to internal teams in the organization

Soft skills are a great asset but are used differently when engaging customers and friends in our professional and private lives.

Player-Coach model. Is this a successful model? To what extent is this the reality of customer success leaders?

Are we constantly feeling a “𝒇𝒆𝒂𝒓 𝒐𝒇 𝒎𝒊𝒔𝒔𝒊𝒏𝒈 𝒐𝒖𝒕?” while chasing a “finish line” that doesn’t get closer? 

The product team can lead specific customer engagements and promote successful customer outcomes not instead of CS but in full collaboration

Read my framework, which simplifies the recruiting process and helps CS leaders develop multiple team competencies.

A permanent beta approach driven by customer feedback should allow organizations to develop and test new capabilities quickly.

An internal kick-is the perfect opportunity for the CS team to align with the company strategy, team's objectives, and plans for coming year

The internal product knowledge base can energize and boost your customer engagements. But is it one solution that fits all? 

CS leaders should consider pipeline management as an enabler for growth and increase the impact the CS team has on revenue

"Built to Last” – Successful Habits of Visionary Companies. The book can inspire CS professionals to create visionary organizations.