Soft skills are a great asset but are used differently when engaging customers and friends in our professional and private lives.

Player-Coach model. Is this a successful model? To what extent is this the reality of customer success leaders?

Are we constantly feeling a “𝒇𝒆𝒂𝒓 𝒐𝒇 𝒎𝒊𝒔𝒔𝒊𝒏𝒈 𝒐𝒖𝒕?” while chasing a “finish line” that doesn’t get closer?

The product team can lead specific customer engagements and promote successful customer outcomes not instead of CS but in full collaboration

Read my framework, which simplifies the recruiting process and helps CS leaders develop multiple team competencies.

A permanent beta approach driven by customer feedback should allow organizations to develop and test new capabilities quickly.

An internal kick-is the perfect opportunity for the CS team to align with the company strategy, team's objectives, and plans for coming year

The internal product knowledge base can energize and boost your customer engagements. But is it one solution that fits all?

CS leaders should consider pipeline management as an enabler for growth and increase the impact the CS team has on revenue

"Built to Last” – Successful Habits of Visionary Companies. The book can inspire CS professionals to create visionary organizations.

The CS–support partnership is an asset for organizations and we should leverage it wisely. Read more about the synergies between the teams.

I recently finished reading “The Start-up of YOU” by Reid Hoffman and Ben Casnocha. The book inspired me to find practical examples of...