A few weeks back, I attended two events with fellow Customer Success professionals. The buzz around AI was everywhere—so much so that if...

Sales and Customer Success - The collaboration between the teams is a key success factor, but can it be achieved quickly?

By collaborating and enabling internal success, these initiatives can highlight the power of the CS teams, leveraging their unique position.

Customer Success projects will be scrutinized in 2024, and CS Leaders should be able to justify their plans and budgets.

Applying a customer Success mindset to internal teams in the organization

The product team can lead specific customer engagements and promote successful customer outcomes not instead of CS but in full collaboration