Customer Success and Product are no longer separate players in the customer journey. They are becoming new co-pilots. However, getting the teams aligned has never been easy. In a recent conversation with Ohad Biron, CEO of Bagel.AI , we explored why this misalignment persists, what AI changes about it, and how CS and Product can move forward together. 🔍 The Alignment Challenge CS and Product often operate in different worlds: Different KPIs Different perspectives Different l

A few weeks back, I attended two events with fellow Customer Success professionals. The buzz around AI was everywhere—so much so that if...

Sales and Customer Success - The collaboration between the teams is a key success factor, but can it be achieved quickly?

By collaborating and enabling internal success, these initiatives can highlight the power of the CS teams, leveraging their unique position.

Customer Success projects will be scrutinized in 2024, and CS Leaders should be able to justify their plans and budgets.

Applying a customer Success mindset to internal teams in the organization

The product team can lead specific customer engagements and promote successful customer outcomes not instead of CS but in full collaboration