The beauty of atomic habits is that they don’t require a complete overhaul—just a commitment and motivation to show up daily, deliberately. Moreover, these can be translated into multiple practical habits for Customer Success professionals.

Sales and Customer Success - The collaboration between the teams is a key success factor, but can it be achieved quickly?

A successful renewal is the result of continuous engagement, not a last-minute contract discussion.

We witness the most massive onboarding and adoption of AI. It is time for a crash course on introducing AI in an enterprise environment.

A Strategic Mindset is for Everyone. It will improve your performance and align your added value with the organization's goals.

Mastering your decision-making process is a great skill set to improve on your way to becoming an outstanding professional.

You probably heard about “learning to say no diplomatically,” Now, it's time to learn the art of saying yes gradually.

One Page Strategy can align management, colleagues, and teams. It helps communicate objectives clearly and keeps everyone focused.

Applying a customer Success mindset to internal teams in the organization

Soft skills are a great asset but are used differently when engaging customers and friends in our professional and private lives.

Listening-> Respecting-> Being compassionate -> Being responsive. This is “proactive empathy” in action.

How CSMs know that they are on the right path? What are the positive indications (“wins”) to look for? 

Customers may not act professionally. However, CSMs are capable of identifying these circumstances and diligently resolving them.

Customer management is a "Never Ending Story."  Optimistically speaking, it will not end as customers and vendors live happily ever after. 

The product team can lead specific customer engagements and promote successful customer outcomes not instead of CS but in full collaboration