Career growth in Customer Success isn't about doing more of the same. It’s about evolving your mindset—from execution to influence, from personal success to team and organizational impact.

Mastering the art of improvisation can lead to stronger customer relationships, improved retention, and long-term success.

By collaborating and enabling internal success, these initiatives can highlight the power of the CS teams, leveraging their unique position.

CS organizations should have a plan to create more growth opportunities. This should be part of the overall business plan for the next year.

Five steps to finish this year strongly. Focus on the remaining plans and leverage customer sentiment to promote upsells and early renewals.

CSMs and CIOs have different roles and one common objective. They both link technology-driven metrics to business outcome-driven metricsץ

We witness the most massive onboarding and adoption of AI. It is time for a crash course on introducing AI in an enterprise environment.

A Strategic Mindset is for Everyone. It will improve your performance and align your added value with the organization's goals.

CSMs can leverage their multi-disciplined transferable skills and pivot to new domains. Pre-sales and marketing are new doors to be unlocked

Player-Coach model. Is this a successful model? To what extent is this the reality of customer success leaders?