If only we could predict stakeholder change in advance. Read more about the predictive signs and your playbook to manage this situation

Read my framework, which simplifies the recruiting process and helps CS leaders develop multiple team competencies.

A permanent beta approach driven by customer feedback should allow organizations to develop and test new capabilities quickly.

An internal kick-is the perfect opportunity for the CS team to align with the company strategy, team's objectives, and plans for coming year

The internal product knowledge base can energize and boost your customer engagements. But is it one solution that fits all? 

The more you think about expected outcomes, the better chances you will have to drive onboarding to success and mitigate risks

CS professionals should accept their lack of visibility into clients' decision-making processes. But how can they handle these blind spots?

CS leaders should consider pipeline management as an enabler for growth and increase the impact the CS team has on revenue

"Built to Last” – Successful Habits of Visionary Companies. The book can inspire CS professionals to create visionary organizations.

The CS–support partnership is an asset for organizations and we should leverage it wisely. Read more about the synergies between the teams.

How do you know when your customers "quietly" consider your engagement? Read about the three non-obvious indicators to assess this situation

I recently finished reading “The Start-up of YOU” by Reid Hoffman and Ben Casnocha. The book inspired me to find practical examples of...

Account Handover is often mentioned when transitioning between sales and customer success. However, within the CS team, various situations

GenAI is an Opportunity and not a Threat. It is disruptive and here to change the role of Customer Success professionals. In this article,