How do you know when your customers "quietly" consider your engagement? Read about the three non-obvious indicators to assess this situation

I recently finished reading “The Start-up of YOU” by Reid Hoffman and Ben Casnocha. The book inspired me to find practical examples of...

Account Handover is often mentioned when transitioning between sales and customer success. However, within the CS team, various situations

GenAI is an Opportunity and not a Threat. It is disruptive and here to change the role of Customer Success professionals. In this article,