CSMs and CIOs have different roles and one common objective. They both link technology-driven metrics to business outcome-driven metricsץ

The German Football Association moved its 70-year sponsorship deal with Adidas to partner with Nike. And there are learnings for all of us

A Strategic Mindset is for Everyone. It will improve your performance and align your added value with the organization's goals.

CSMs can leverage their multi-disciplined transferable skills and pivot to new domains. Pre-sales and marketing are new doors to be unlocked

Mastering your decision-making process is a great skill set to improve on your way to becoming an outstanding professional.

You probably heard about “learning to say no diplomatically,” Now, it's time to learn the art of saying yes gradually.

Mastering difficult discussions is a worthy challenge for CSM. It improves one's negotiation and leadership skills in unfavorable situations

Soft skills are a great asset but are used differently when engaging customers and friends in our professional and private lives.

Listening-> Respecting-> Being compassionate -> Being responsive. This is “proactive empathy” in action.

How CSMs know that they are on the right path? What are the positive indications (“wins”) to look for?

Customers may not act professionally. However, CSMs are capable of identifying these circumstances and diligently resolving them.

Customer management is a "Never Ending Story." Optimistically speaking, it will not end as customers and vendors live happily ever after.

A successful CSM is also a good storyteller. It is an essential part of building trust with customers. Read more about the five-story types

Are we constantly feeling a “𝒇𝒆𝒂𝒓 𝒐𝒇 𝒎𝒊𝒔𝒔𝒊𝒏𝒈 𝒐𝒖𝒕?” while chasing a “finish line” that doesn’t get closer?

If only we could predict stakeholder change in advance. Read more about the predictive signs and your playbook to manage this situation

The more you think about expected outcomes, the better chances you will have to drive onboarding to success and mitigate risks

CS professionals should accept their lack of visibility into clients' decision-making processes. But how can they handle these blind spots?

How do you know when your customers "quietly" consider your engagement? Read about the three non-obvious indicators to assess this situation

Account Handover is often mentioned when transitioning between sales and customer success. However, within the CS team, various situations

GenAI is an Opportunity and not a Threat. It is disruptive and here to change the role of Customer Success professionals. In this article,