In Cyber Security, can value be measured by numbers alone? That question is as relevant as ever, and as complicated as the threats we face. Metrics help in tracking detection and response times, coverage, and compliance. But they may not predict tomorrow’s level of protection amid new threats.

Customer Success teams can proactively influence cost reduction, with inputs to pricing strategy and driving operational efficiency.

A successful CSM is also a good storyteller. It is an essential part of building trust with customers. Read more about the five-story types