As AI accelerates everything around us, one force still defines how far we rise: our human network. The mentors who help us to reflect. The peers who share truth. The leaders who see our potential before we do. The community that reminds us we’re never alone in our uphill climb. In my latest article, I explore 𝐬𝐨𝐜𝐢𝐚𝐥 capital, the quiet power that shapes careers, confidence, and our impact in Customer Success.

You probably heard about “learning to say no diplomatically,” Now, it's time to learn the art of saying yes gradually.

Listening-> Respecting-> Being compassionate -> Being responsive. This is “proactive empathy” in action.