As AI accelerates everything around us, one force still defines how far we rise: our human network. The mentors who help us to reflect. The peers who share truth. The leaders who see our potential before we do. The community that reminds us we’re never alone in our uphill climb. In my latest article, I explore 𝐬𝐨𝐜𝐢𝐚𝐥 capital, the quiet power that shapes careers, confidence, and our impact in Customer Success.

We often assume that the most profound impact comes from those who stay: family, lifelong friends, long-term colleagues. But what about the people who pass by for only a moment… and still change everything? The dynamic of our lives creates new opportunities to meet new acquaintances. In fact, our paths are filled with temporary people.