Customer Success and Product are no longer separate players in the customer journey. They are becoming new co-pilots. However, getting the teams aligned has never been easy. In a recent conversation with Ohad Biron, CEO of Bagel.AI , we explored why this misalignment persists, what AI changes about it, and how CS and Product can move forward together. 🔍 The Alignment Challenge CS and Product often operate in different worlds: Different KPIs Different perspectives Different l