Christopher Voss maps three negotiator types. Most CSMs are built for two of them- the Analyst and the Accommodator. The Assertive throws us off, until you find what they're actually negotiating for.

You probably heard about “learning to say no diplomatically,” Now, it's time to learn the art of saying yes gradually.

Mastering difficult discussions is a worthy challenge for CSM. It improves one's negotiation and leadership skills in unfavorable situations