If you have worked in Customer Success for as long as I have, you know the feeling of the week between Christmas and New Year’s. It is a strange sort of limbo. No major client priorities. Your inbox slows down, your calendar is relatively empty, and you are left with a binary choice: Shut down or try to catch up on a year’s worth of admin leftovers. This planned downtime is the perfect breeding ground for Micro-Learning. You need 15 minutes a day to plant seeds that will be

As expansion and retention account for a growing share of SaaS revenue, traditional planning models that prioritize new logo acquisition are increasingly misaligned with how growth is actually generated.