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Bridging the Gap: CS and Product Alignment in the AI Era.
Customer Success and Product are no longer separate players in the customer journey. They are becoming new co-pilots. But getting the...
Guy Galon
Jul 132 min read


Future-Proofing Customer Success: 5 Habits That Compound Your Impact
The beauty of atomic habits is that they don’t require a complete overhaul—just a commitment and motivation to show up daily, deliberately. Moreover, these can be translated into multiple practical habits for Customer Success professionals.
Guy Galon
May 33 min read


Sales and Customer Success: Moving gradually from Siloed Operations to Successful Collaboration
Sales and Customer Success - The collaboration between the teams is a key success factor, but can it be achieved quickly?
Guy Galon
Mar 93 min read


Why Customer Success Managers Must Learn to Improvise
Mastering the art of improvisation can lead to stronger customer relationships, improved retention, and long-term success.
Guy Galon
Feb 223 min read


Renewals Are an Ongoing Sales Motion, Not a One-Time Event
A successful renewal is the result of continuous engagement, not a last-minute contract discussion.
Guy Galon
Feb 23 min read


CIO or CSM?
CSMs and CIOs have different roles and one common objective. They both link technology-driven metrics to business outcome-driven metricsץ
Guy Galon
Oct 13, 20246 min read


AI Crash course - The Enterprise Edition
We witness the most massive onboarding and adoption of AI. It is time for a crash course on introducing AI in an enterprise environment.
Guy Galon
Aug 8, 20247 min read


Strategic Mindset for Everyone
A Strategic Mindset is for Everyone. It will improve your performance and align your added value with the organization's goals.
Guy Galon
Jul 28, 20246 min read


Intuitive Bet or Calculated decision?
Mastering your decision-making process is a great skill set to improve on your way to becoming an outstanding professional.
Guy Galon
Jul 9, 20244 min read


One Page Strategy
One Page Strategy can align management, colleagues, and teams. It helps communicate objectives clearly and keeps everyone focused.
Guy Galon
Jun 8, 20243 min read


Predicting stakeholder change
If only we could predict stakeholder change in advance. Read more about the predictive signs and your playbook to manage this situation
Guy Galon
Apr 11, 20246 min read


The Multi Faceted CSM
Read my framework, which simplifies the recruiting process and helps CS leaders develop multiple team competencies.
Guy Galon
Apr 11, 20244 min read


Permanent Beta
A permanent beta approach driven by customer feedback should allow organizations to develop and test new capabilities quickly.
Guy Galon
Apr 11, 20244 min read


CS Kick Off
An internal kick-is the perfect opportunity for the CS team to align with the company strategy, team's objectives, and plans for coming year
Guy Galon
Apr 11, 20245 min read


Product knowledge management
The internal product knowledge base can energize and boost your customer engagements.
But is it one solution that fits all?
Guy Galon
Mar 31, 20244 min read


Predicting onboarding success
The more you think about expected outcomes, the better chances you will have to drive onboarding to success and mitigate risks
Guy Galon
Mar 14, 20245 min read


Grey Areas
CS professionals should accept their lack of visibility into clients' decision-making processes. But how can they handle these blind spots?
Guy Galon
Mar 14, 20242 min read


Customer Success Pipeline
CS leaders should consider pipeline management as an enabler for growth and increase the impact the CS team has on revenue
Guy Galon
Feb 15, 20244 min read


Build to Last
"Built to Last” – Successful Habits of Visionary Companies. The book can inspire CS professionals to create visionary organizations.
Guy Galon
Feb 15, 20243 min read


CS and Support - Instrumental collaboration
The CS–support partnership is an asset for organizations and we should leverage it wisely. Read more about the synergies between the teams.
Guy Galon
Feb 15, 20246 min read
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